Customer have to ship the product by reputed courier where we can track its location status. Refund will be initiated only after receiving the product back.
When customer wants to privacy the package, He/She have pays the To & Fro shipping cost.
So basically in privacy cases – all 3 parties suffer loss.
citishopping.com loses transaction charges paid to the bank (upto 6%)
Note- In case of Brands categories product, we don’t provide privacy facility. If the product is damage or defect , we will replace same new product with out any extra charges.
Customer have to report the issue with in 5 days of receiving the product by dropping a mail on “email@example.com”